Frequently Asked Questions

Everything you need to know about your favorite scrub caps.

What materials are used in your scrub caps?

All KimKaps are handcrafted using premium, 100% cotton fabrics for maximum breathability and comfort during long shifts.

How should I care for my KimKaps to ensure they last?

We recommend machine washing in cold water on a gentle cycle and tumble drying on low or air drying to preserve the vibrant colors and fabric integrity.

How long does shipping typically take?

Orders are processed within 1-3 business days. Once shipped, domestic delivery usually takes 3-5 business days depending on your location.

What is your return and exchange policy?

We want you to love your cap! If you are not satisfied, you can return unworn and unwashed items within 30 days of purchase for a full refund or exchange.

Do you offer bulk discounts for medical teams?

Yes, we offer special pricing for groups and departments. Please contact our customer service team for a custom quote on large orders.

How do I know which style will fit me best?

We offer various styles including the classic tie-back, ponytail, and bouffant. Check our detailed Style Guide on each product page to find the perfect fit for your hair length and volume.